PBHS

Our experience setting up the ADA TV service through this company was disappointing to say the least. I'm not saying it might not be worth it if you get one of their holiday offers when you sign up, but I think customers should know the amount of 'support' vs. 'DIY' that you will get before signing a contract. Don't think you'll be able to try it for 30 days and back out ... 20 days into the contract, I asked about cancelation of service because of the quality issues and was told we'd have to pay the full year of monthly fees to cancel. I suppose if you are ok paying this amount every month when all you get is an initial setup of incompetently compiled YouTube videos in a generic playlist. You will still have the ability to adjust the playlist and add custom videos from YouTube yourself. However, when you get your initial playlist, prepare yourself to have to watch through a 5 hour playlist in order to weed out gems like these: * a video that is about a service you did not indicated you provide * a video that is not in English * videos that look like they came out of the 80s * a video that is intended for dentists not patients * a video that is a hiring ad for a dental implant company * a video of a talk show that contains an interview with ANOTHER dental office The chyron (or news ticker) that plays at the bottom of the screen is a listing of article titles one after another which do not give enough info about the topic to be useful as news source. For example, you might see one that only says "How do you tell the difference between flu and COVID?" and another that says "Why Chargepoint dropped 25% last month?" I suppose you are paying to get the platform for playlist editing, which is not entirely bad I suppose, but don't hold your breath for any customizations ... it's all fully DIY! Given that most of the videos come straight from YouTube (apart from the Toothflix ADA series of videos), I don't see it as a stretch for someone a bit technologically-inclined to set up a similar YouTube playlist that plays constantly on a smart TV or TV stick without having to pay the monthly fee.

Error after error after error. I had 2 months of going back & forth with them. All we needed was an update to our site, add a couple pages, remove a page, change some info and everytime they touched it, they'd do a half-assed job. I'd take a look after to see how they did and find mistakes. So I'd email them and they'd fix it 50%. I don't know how many hours I spent reviewing the site finding their typos, their dead links, they incomplete edits, etc. I spoke with the supervisor (Jason Leyman) and his supervisor (Alexis). And yet, just this week a patient came in and told me about more errors they'd found. This, after complaining ad nauseum to them for weeks on end about their shoddy work. After Jason admitted that this was the worst botchery he'd ever seen, Alexis decided that it was fair to offer not a refund but 2 hours credit toward future work we may need. Gee thanks.

We are running into very similar problems that you mentioned. I would rather do all of the updating ourselves to avoid the problems. But PBHS is taking over 2 months and still have not delivered on what they call advanced hosting, or a user modified website. We have had PBHS for over 4 years. How long will you put up with this "service"?

Many of my clients have chosen PBHS to develop their website and have been quite happy with their site's esthetics, search engine results, online registration and multimedia patient education. Website modifications that are relatively simple are usually taken care of reasonably quickly. Page redesigns can take a little longer depending on complexity. I've always perceived that PBHS cares very much about the quality of their products and attention to customer care, much like we do with our patients.

I'm a new owner of a practice and understand that getting a website up and running is essential. I did some research and through referrals went with PBHS. I can tell you that the service I have gotten thus is far is EXCELLENT. I have been working with Jay Levine and his team and they have been timely, helpful, and very understanding of my requests. As far as the results I am more than happy thus far. Being a new owner is very stressful and the last thing you want is feeling like you got taken. Definitely not the case with PBHS.

Another office I've helped had PBHS and theirs worked excellent! In house, I set up their Topaz signature pad and they were set. All is still working well.

Nope, there was no webpage made in the last 2.5 yrs. I paid them the money and when we began the process of starting the web page design, and then I was told that I couldn't host the page anywhere else, and had to pay a monthly maintenance fee. The only thing that PBHS has done so far was send out an initial questionnaire form and called trying to set up some appointment for a "phone conference/meeting". There are saying that they cannot refund my money because that is their policy and also because they incurred a lot of cost in trying to contact me to set up this phone conference/meeting. I'm really at a lost for words, I don't want to bash or bad mouth them but this whole situation is leaving an incredible BAD!!! taste in my mouth. And to top it all off I'm out $5400.

I am an oral surgeon in Indianapolis, Indiana and have been a PBHS client in 1989—before they were doing websites. They have done everything from superbills, stationary, logo design, referral books, facebook page and yes, my website, http://www.jawfixer.com. I have upgraded my site over the years and when I moved to my new office last year, PBHS remade a new site. They have always been responsive to me needs and I have received compliments on all aspects of my marketing and branding materials thanks to PBHS.

-I have had PBHS collaborator for 2 years -I am looking at different alternatives -Why? -It is fairly expensive: $700/yea -Workflow is long for you rand your referring Dr to ulpoad, xrays, reports etc -Ref Dr will not use it to refer patients (takes too much time) -It is often a 10 sec decision for them to refer -If you make it a 10 min process, forget it -I have used it to send my report and chat a bit about a case

I used to work in a practice that had a PBHS website and I was the newbie in charge of getting the site updated. I had to deal with PBHS a lot on this and hated every contact I had with them as every change request had to be made 4 times since every time they made an edit they'd cause something else to go wrong. Years later I looked at them again since they make really comprehensive specialty sites but decided against them when the owner absolutely required payment in full before the site was finished. With the experience I'd had with them before I wasn't committing to that. I also found him to be really arrogant when I spoke with him about this.

For us that means $300/month to PBHS, and they are very responsitive to us.

http://www.pbhs.com/ They were very good for us

PBHS is WordPress based. I've built two websites through them and have really enjoyed the process and customer service.

+1 This is what we use. no complaints. we also use PBHS for our website and SEO

We've had great experiences with PBHS in general. They have a bunch of other services too, but the website design is what I'm most familiar with and it rocks. Over the years, it's been super easy to contact them and I feel that their staff connects with their clients in a genuine, personable way.

I use PbHS and it only cost $ 10/ month. It is secure & HIPPA compliant!

Maybe so but they hijack the stylesheets on their own domain. I've moved a few dentists away. Site has to be replaced.

This was simply supposed to be a domain transfer. We own the domain name. I worked with them to make a make a new website and they were simply supposed to switch the sites - they used the words “domain transfer”. thank you for the info!!! I am working to be completely done with revenuewell/pbhs…. Nightmare

Yes I wish that was the case. Especially, when they increase the fee significantly. However, they don't have a phone number to call, did communicate with emails (have all the proof of date+time) but still firm on they don't do prorate, and expecting a full yr subscription. That is why I am not happy with this PBHS. Just feel upset that they work with dentists, even endorsed by dentist associations, and thinks okay to run their business this way.

Excellent job done on my endodontic website. Very responsive and fast response to all of my requests